You can expect to hear back within 48 hours about your reservation request. New clients can also expect a free, complementary Meet & Greet prior to their scheduled trip away (regardless of which package service you select). During the Meet & Greet, you’ll get the opportunity to meet your pet-sitter, demonstrate your expectations and gain confidence in the quality of care your fuzzy loved one(s) will be receiving. This time is also used to exchange any keys or passcodes necessary to enter the property.

Please make sure to submit your reservation request in advance of the start of your trip, especially if you’re a new client, so that we can establish the Meet and Greet and confirm your appointment details.

We recommend new clients book at least 1+ week(s) before of the first date of their trip away. This is especially pertinent around holidays!

Kissies For Your Hissies is primarily focused on cat-sitting. The sitter has the most experience working with cats and specializes in feline happiness and wellness. Other pets may be accepted as part of a reservation, but this is subject to the comfort of the sitter on a case-by-case basis.

Yes! In order to bring even more peace of mind, Kissies For Your Hissies is insured through Pet Care Insurance as of February 20th, 2026. Our policy includes:

• General Liability Coverage

• Animal Bailee Coverage

• Veterinarian Expense Reimbursement

• Lost Key Liability Coverage

PLEASE NOTE THESE EXCEPTIONS:

• Our insurer covers a maximum of 5 animals in one residence. If you have more than 5 animals, you may be ineligible for claims.

• Sitters are permitted to accept clients with pets other than cats at their discretion. However, our insurer only covers animals they have labeled as “common household pets.”

  • This DOES include:

    • Cats

    • Dogs

    • Birds

    • Rodents

  • This unfortunately does NOT include:

    • Bunnies

    • Reptiles

    • Fish

    • Any other unmentioned species

During your complementary Meet & Greet session, you and your sitter will be able to determine if you are comfortable with the care your cat(s) will receive, including the method of medication administration as needed.

If either party does not feel comfortable with medicating your kitty for your complete reservation, your booking may be canceled, free of charge.

Please note that medication administration is only covered in our Tier 2 & Tier 3 packages.

Depending on the severity of the circumstance, travel to your home may not be possible due to issues such as (but not limited to) flooding, ice, and large quantities of snowfall. It is up to you and the sitter to work together to come up with a plan of action, preferably in-advance of your reservation if foresight is an available privilege.

If for any reason an emergency or weather-related circumstance prevents your sitter from making a visit, you will NOT be charged for any visit not fulfilled, even if it was originally scheduled. Your sitter will continue to work with you to arrange the best plan of action to get you the best possible care, given the situation.

Please let your sitter know as much relevant information as you can regarding the likes and dislikes of each of your pets before the start of your reservation. Using the information you provide and behaviors observed during reservations and/or Meet-and-Greets, your cat will receive unique, specialized treatment that will optimize trust-building and security. Here’s a few examples of how we may approach our beloved scaredy cats:

1. Vocalizing/talking in a soft, slow, and gentle tone.

2. Responsive Reactions:

   1. If your cat is nervous, we may crouch to shrink the appearance of our body size to body language that may be interpreted as threatening to some animals. If your cat seems ready to run away, the sitter may stop approaching and, instead, use rewards (such as gentle pets or approved treats) to entice your cat to come towards the sitter instead.

3. Patience: Every cat warms up at their own rate. It’s the sitter’s job to serve as a grounding, compassionate, empathetic, and resilient caretaker. This means grudge-free understanding when some cats are, unsurprisingly, a little spooked when their normal routine has been disrupted.

Positivity Over Punishment: Most cat behaviorists recognize that the concept of punishment does not register with cats and is an ineffective training method (click here to learn more!). Cats do, however, understand fear and may translate acts of punishment as such. Therefore, your sitter will work to enforce good or positively changed behaviors with rewards such as pets, energetic/happy vocalizations, and/or treats. Undesired behavior may not be rewarded and will be redirected towards the desired behavior instead.

Depending on how far away you are from our center of operation, you may still be serviced under our Tier 3 package. However, this is ultimately up to the sitter’s discretion on whether they can accept your request.

Reach out if you have additional questions regarding your circumstance. We’ll be happy to survey whether or not we can be of assistance!

Payment is expected within 2 days of your last scheduled visit via Venmo, @KissiesForYourHissies.

A link will be provided to you at the end of your last scheduled visit if you’re a new client. If you’re an established client, you will receive a Venmo request for the appropriate amount directed at the account you last paid with (unless otherwise requested to direct to another user).

Your next reservation will not be able to be accepted/completed until you have paid any overdue amount. Failure to pay on time will reduce your priority when it comes to future reservation requests. Multiple overdue payments may cause you to forfeit our services moving forward.

Additionally, we will keep hold of any keys or other materials provided for the reservation until payment has been submitted.

If you’re having any issues, please reach out!

Simple! Reach out to your sitter via email or text with the timeframe you’d like to make a reservation for, including:

1. Exact dates you will need a pet-sitter.

2. How many visits per day

Example:

“Hi! I’m looking to go out of town next weekend and would love for you to sit for the goofballs again. Would you be available February 1st - February 3rd. We’ll need 2 visits, AM & PM, for each of those days.”

Your sitter should reach back out to you within 1-2 days to confirm your reservation request. Please note that your reservation is not confirmed until your sitter agrees to accept the reservation!

Contact your sitter, or joyner.mollie.k@gmail.com, if your typical expectations have changed. Your sitter may suggest another Meet & Greet visit to go over new expectations to ensure that you are satisfied with the care you’ll receive, despite changing circumstances.